Privacy Policy
Last updated: May 15, 2026
1. Introduction & Scope
This Privacy Policy describes how Grace Services (a DBA of Next Unit Pro LLC, "we," "us," or "our") collects, uses, and protects your personal information when you contact us or use our handyman services. This policy applies to California residents and is designed to comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
2. Information We Collect
When you request a quote, book a service, or contact Grace Services, we may collect:
- Contact information: name, phone number, email address, service address
- Service records: description of work requested, job notes, photos (if shared)
- Payment information: processed securely by our payment provider — we do not store card numbers
- Call data: calling phone number, call duration, audio recordings, AI-generated transcripts
- SMS data: message content and timestamps for appointment-related communications
- AI caller memory: concise summaries of key facts from your previous interactions (service type, issues reported), stored in an encrypted vector database on our servers. Never shared with third parties. You may request deletion at any time.
3. How We Use Your Information
We use your information to:
- Provide, schedule, and complete handyman services
- Send appointment confirmations and technician status updates (SMS/phone)
- Generate estimates and invoices
- Improve our AI scheduling and customer service systems
- Comply with California law (CIPA call recording, TCPA SMS consent, CCPA/CPRA rights)
4. Third-Party Processors
We share data only with trusted service providers essential to our operations. We do not sell your personal information. Our key sub-processors include:
- Twilio Inc. — call routing, call recording storage, SMS delivery, and phone number management (privacy.twilio.com)
- OpenAI, L.P. — real-time voice AI during calls (openai.com/privacy). Processed under a Data Processing Addendum; OpenAI does not use API data to train its models by default.
- ElevenLabs, Inc. — text-to-speech synthesis during calls (elevenlabs.io/privacy)
- Google LLC / Vertex AI — AI scheduling and response assistance (cloud.google.com/terms/data-processing-terms)
- Stripe, Inc. — payment processing (stripe.com/privacy)
- Cloudflare, Inc. — website hosting and content delivery (cloudflare.com/privacypolicy)
All processors operate under written data-protection agreements and are prohibited from selling or sharing your data.
5. Cookies & Tracking
Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. We honor Global Privacy Control (GPC) signals sent by your browser as a valid opt-out request under California Privacy Rights Act §1798.120(c).
6. Data Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. No internet transmission is 100% secure; however, we minimize the data we collect and retain.
7. Your Rights Under CCPA / CPRA (California Residents)
As a California resident, you have the right to:
- Know — categories and specific pieces of personal information we have collected, used, or disclosed
- Delete — request deletion of your personal information, subject to legal exceptions
- Correct — request correction of inaccurate information (CPRA §1798.106)
- Opt-Out of Sale/Sharing — we do not sell or share your information for targeted advertising
- Limit Sensitive Information — request we limit use to necessary service delivery (CPRA §1798.121)
- Non-Discrimination — we will not deny services or charge different prices for exercising your rights
Authorized Agents: You may designate an authorized agent to submit requests with proper written authorization. To exercise any right, call (669) 280-5858 or email support@nextunitpro.com. We will respond within 45 days as required by California law.
8. Do Not Sell or Share My Personal Information
We do not sell or share your personal information for targeted advertising. To submit a formal opt-out request: call (669) 280-5858 or email us. GPC browser signals are also honored automatically per CPRA §1798.120(c).
9. Data Retention
| Data Type | Retention Period | Basis |
|---|---|---|
| Call recordings | Up to 2 years | CIPA, dispute resolution |
| Transcripts & call records | Up to 3 years | CIPA, quality assurance |
| SMS message history | Up to 180 days | TCPA, service records |
| AI caller memory | Up to 90 days | Service improvement (deletable on request) |
| Service records & invoices | Up to 7 years | Tax law, legal requirements |
| Contact information | Duration of relationship + 3 years | Service continuity, legal |
10. Children's Privacy (COPPA)
Our services are designed for adults age 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@nextunitpro.com and we will delete it promptly.
11. Email Communications (CAN-SPAM)
If you receive marketing emails from Grace Services, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@nextunitpro.com. We will process your request within 10 business days. Our physical mailing address is: Grace Services (DBA of Next Unit Pro LLC), 4640 Redhead Way, Sacramento, CA 95842.
12. Changes to This Policy
We may update this Privacy Policy periodically. The date at the top indicates the most recent revision. Material changes will be communicated via email or SMS notice.
13. Contact Us
For privacy-related inquiries or to exercise your rights, contact Grace Services at:
📞 (669) 280-5858
✉️ support@nextunitpro.com
📮 4640 Redhead Way, Sacramento, CA 95842